Supervisory Development Programme (Course full - register on the reserve list) - Monday 6 October - Wednesday 26 November 2008
Date: 6th October 2008 at 9:30 AM to 26th November 2008 at 4:30 PM Trainer: Mary McWilliams and Associates Venue: Antrim Civic Centre, 50 Stiles Way, Antrim
Cost: £400 Other Information: This eight-day programme is the ILM Level 3 Award in First Line Management. The Programme is designed to give practising or aspiring first line managers a solid foundation in their formal development as managers.
The Programme incorporates skills practise, theory and expert inputs from leaders in the Public Sector with a focus on the experience of the participants. Hannah Shields delivers a module on motivation and leadership, Hannah was the first N.I. women to climb Everest – she is very dynamic and inspirational.
There is an additional module now on Emotional Intelligence which focuses on leadership components and each participant receives their own personal profile and in the individual coaching sessions the profile is used as a guide to increase participants awareness of the management skills they require to improve and also affirmed in their strengths.
Councils will be responsible for the costs of accreditation if this option is chosen
PROGRAMME DATES
- Monday 6 October 2008
- Monday 13 October 2008
- Monday 20 October 2008
- Monday 27 October 2008
- Monday 3 November 2008
- Wednesday 12 November 2008
- Wednesday 19 November 2008
- Wednesday 26 November 2008
PROGRAMME CONTENT
DAY 1: ProgrammeIntroduction
- ILM Accreditation process
- Understanding and planning change in the workplace
- Problem Solving
- Decision Making
DAY 2: Building the team
- Motivating to perform in the workplace
- Coaching & Training your team
DAY 3: Managing Customer Service
- Continuous Improvement
- Managing performance
DAY 4: Giving briefings and making presentations in the workplace
- Managing conflict in the workplace
DAY 5: Achieving objectives through time management
- Organising and Delegating
- Effective meetings for managers
- Effective Management - Performance Reviews
DAY 6: Introduction to Leadership
- 'Challenges and Opportunities of Leading your Team'
- Guest Speaker – Questions and Answers.
- Self assessment – Leadership Competence & Emotional Intelligence
DAY 7:Understanding the communication process in the workplace
- Negotiation
- Feedback Skills
DAY 8: Presentation Skills
- Presentations on Assignments
- Tutorials – one to one coaching
Bookings should be made online by the TLO, or someone authorised by the TLO.
Note to TLO'S - If you wish to amend the name of the delegate attending the course please Email the details, ie, Name, Course, Date and new participant name to andrew.morton@lgsc.org.uk
Cancellation Policy:
Substitutions may be made at any time, but please give as much notice as possible. In the event of a cancellation notified between two weeks and one week before the start of a course, a charge of £400 will be levied. For a cancellation less than one week before the start of a course, or a nominee's failure to attend a course, a cancellation fee of £800 will be charged to councils. This principle will also be applied if a participant fails to attend on any day of a course lasting two or more days. No charge will be levied if a cancelled place is filled from a reserve list.
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