Customer Care - Tuesday 7 October 2008

Date: 7th October 2008 at 9:30 AM to 7th October 2008 at 4:30 PM

Trainer: Shauna Kane

Venue: Antrim Civic Centre, 50 Stiles Way, Antrim

Cost: £60

Other Information:

This one-day course helps participants to create and maintain excellence in customer service.  It is designed for individuals who have contact with customers, either internal to the organisation or external to it, and whether the customers require a product or service.

COURSE OBJECTIVES:

• To ensure participants recognise their customer service role and responsibilities
  
• To appreciate the importance of putting the customer first
  
• To anticipate and meet customers' needs and expectations

Bookings should be made online by the TLO, or someone authorised by the TLO.

Note to TLO'S - If you wish to amend the name of the delegate attending the course please Email the details, ie,  Name, Course, Date and new participant name to andrew.morton@lgsc.org.uk

Cancellation Policy:

Substitutions may be made at any time, but please give as much notice as possible.  In the event of a cancellation notified between two weeks and one week before the start of a course, a charge of £60 per training day will be levied.  For a cancellation less than one week before the start of a course, or a nominee's failure to attend a course, a cancellation fee of £120 per training day will be charged to councils.  This principle will also be applied if a participant fails to attend on any day of a course lasting two or more days.  No charge will be levied if a cancelled place is filled from a reserve list.

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