Professional E-mails and Letter Writing - Wednesday 5 November 2008
Date: 5th November 2008 at 9:30 AM to 5th November 2008 at 4:30 PM Trainer: Marlagh Training Venue: Craigavon Civic and Conference Centre, Lakeview Road, Craigavon
Cost: £60 Other Information: The course is designed to help administrative staff, who need to write professional emails and letters.
At the end of the course the delegates will understand:
- How to write to suit the audience, using plain English
- How to plan and structure their emails and letters
- The use of letters/e-mails to meet customer needs
- How to avoid common errors in grammar and punctuation
- How to put their point across effectively, concisely and professionally
- Ways to come to a satisfactory conclusion
- The protocol of emails and letters
Introduction
Writing – a tool for better communication
Who is the audience?
Letters and emails – their aims and objectives
Writing to suit the audience
The need for a plan
Saying what needs to be said
Getting the message across
The use of language
Plain English
Layout and grammar
Protocols in the writing of letters and emails
Common errors in grammar, spelling and punctuation
Proof reading and editing your own work
Bookings should be made by the TLO, or someone authorised by the TLO.
Note to TLO'S - If you wish to amend the name of the delegate attending the course please Email the details, ie, Name, Course, Date and new participant name to andrew.morton@lgsc.org.uk
Cancellation Policy:
Substitutions may be made at any time, but please give as much notice as possible. In the event of a cancellation notified between two weeks and one week before the start of a course, a charge of £60 per training day will be levied. For a cancellation less than one week before the start of a course, or a nominee's failure to attend a course, a cancellation fee of £120 per training day will be charged to councils. This principle will also be applied if a participant fails to attend on any day of a course lasting two or more days. No charge will be levied if a cancelled place is filled from a reserve list.
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