Working with Colleagues and Customers from a Diverse Background CANCELLED - Tuesday 14 October 2008
Date: 14th October 2008 at 10:00 AM to 14th October 2008 at 1:00 PM Trainer: Harry McConnell Venue: Craigavon Civic and Conference Centre, Lakeview Road,
Cost: £30 Other Information: Working with colleagues and customers from a diverse background-issues around the developing migrant population in Northern Ireland
This half-day course is for frontline supervisors who have already received basic training on anti-harassment and promoting dignity at work. It specifically focuses on issues emerging from working with colleagues or customers from a migrant background.
Programme
10.00 Facts, fiction and figures – the changing profile of the community in Northern Ireland
10.15 Relevant anti-discrimination law
- preventing harassment and exclusion
- facilitating religious observation
- treating all staff with respect
- treating all customers with respect
10.45 Scenarios with co-workers from a migrant background
- what if the colleague does not speak good English?
- what if the colleague refuses to speak English?
- what if there are tensions between groups of migrant workers from different countries?
- what if a migrant worker / group is isolated by the indigenous workforce?
- what if a migrant group isolates a work colleague from an indigenous background?
11.30 Scenarios with customers from a migrant background
- what to do if a customer cannot speak English
- what to do if other customers complain about a migrant group 'booking out' facilities at a set time
12.30 Key lessons for working with colleagues and customers in a diverse society
1.00 Lunch
Bookings should be made online by the TLO, or someone authorised by the TLO.
Note to TLO'S - If you wish to amend the name of the delegate attending the course please Email the details, ie, Name, Course, Date and new participant name to andrew.morton@lgsc.org.uk
Cancellation Policy:
Substitutions may be made at any time, but please give as much notice as possible. In the event of a cancellation notified between two weeks and one week before the start of a course, a charge of £30 per training day will be levied. For a cancellation less than one week before the start of a course, or a nominee's failure to attend a course, a cancellation fee of £60 per training day will be charged to councils. This principle will also be applied if a participant fails to attend on any day of a course lasting two or more days. No charge will be levied if a cancelled place is filled from a reserve list.
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